mahjong88 Platform Privacy Notice

This page describes what we collect when you use mahjong88 and how we keep that data protected. We collect personal information to operate your account, process deposits and withdrawals, comply with legal requirements, and prevent fraud.

Our privacy practices reflect the sensitivity of gaming and financial transactions. We use encryption for data in transit, restrict staff access to personal information, and share your details only with payment processors and legal authorities when required. We do not sell your data to advertisers or marketing companies.

Your privacy is a core part of how we operate mahjong88. This notice explains your rights and our responsibilities regarding your personal information.

What Data We Collect and How We Use It

Personal information we collect at mahjong88

We collect your name, email address, and phone number when you register. During identity verification, we collect a copy of your government-issued ID (national identity card, passport, or driving licence) and a recent address proof (utility bill, government letter, or bank statement). We also collect your date of birth to confirm you are of legal age.

When you make deposits and withdrawals, we collect information about your payment method — the wallet name or bank account you use, transaction amounts, and dates. We store this information to process payments, reconcile accounts, and detect fraud. Your payment details are never shared with third parties except our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and only as necessary to complete transactions.

We collect information about your account activity — every bet placed, game played, deposit made, and withdrawal requested. We track which devices you log in from, your IP address, and approximate location. This helps us detect suspicious activity, such as login from an unusual location or rapid account changes.

How mahjong88 uses your information

We use your personal data for several essential purposes. First, we verify your identity to comply with legal obligations and prevent fraud. Second, we process your financial transactions — deposits and withdrawals require accurate account information and payment details. Third, we operate customer support — if you contact us with a question or complaint, we need your account and transaction history to help you.

We analyse account activity to detect fraud and suspicious patterns. If we notice a large withdrawal immediately after account creation, or login from multiple countries in a single day, we may flag your account for review or request additional verification. This protects both you and mahjong88 from theft and unauthorized access.

We use aggregated data (data that cannot identify individuals) to improve our service — understanding which game categories are popular, which payment methods fail most often, and how account holders in different cities (Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta) interact with our platform. This helps us allocate resources and fix problems.

Third-party processors we work with

Our payment processors handle your deposits and withdrawals. When you transfer money via mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment, those companies' servers process your transaction. When you use a bank transfer via online payment, e-wallet, mobile banking, or local payment, your bank's system processes the payment. We provide these processors with your name, account number, and transaction amount — only the minimum information needed.

We also work with cloud hosting providers to store our servers and databases. Our servers may be located outside your jurisdiction. Data transfers to servers outside Indonesia are encrypted and occur only to the extent necessary to operate mahjong88.

We comply with legal requests from government authorities. If we receive a court order, law enforcement subpoena, or regulatory demand, we will disclose information as required by law. We will notify you of such requests when legally permitted to do so.

Identity verification

We retain copies of your ID and address proof for as long as your account is active, plus a legal retention period afterward.

Transaction records

We keep deposit and withdrawal records indefinitely for accounting and anti-fraud purposes.

Login history

We maintain logs of your logins and account changes for security and dispute resolution.

Game activity

We store records of all bets and game outcomes for settlement and dispute purposes.

Your Rights and Our Data Protection Practices

Your rights regarding your information on mahjong88

You have the right to access your personal data. Log into your mahjong88 account at any time to view your profile, transaction history, and account details. If you want a copy of all data we hold about you, contact our support team and we will compile a report.

You have the right to correct inaccurate information. If your name, address, or contact details have changed, update them in your account settings. If you cannot correct something yourself, our support team can help.

You have the right to request deletion of your account and associated data, subject to legal constraints. If you close your account, we will cease collecting new data. However, we must retain some information (transaction records, account history) for a legal retention period to comply with financial regulations and prevent fraud.

How we protect your data at mahjong88

We encrypt all data in transit using standard HTTPS protocols. When you log in or submit payment information, your data is encrypted before it leaves your device. Our servers encrypt data at rest — personal information is not stored in plain text.

We restrict staff access to personal data. Only authorized employees who need access to process transactions or resolve disputes can view your information. We maintain audit logs tracking who accessed your data and when.

We maintain security practices including firewalls, intrusion detection, and regular security assessments. If we discover a data breach, we will notify affected users as soon as legally permitted and describe the steps we are taking to remediate the issue.

Cookies and tracking at mahjong88

We use cookies to keep you logged in and remember your preferences. These are essential cookies — without them, you would need to re-enter your password on every page. We do not use tracking cookies to follow your behavior across other websites. We do not share cookie data with advertisers.

You can disable cookies in your browser settings, but doing so will prevent mahjong88 from functioning normally. You will be logged out frequently and may experience other usability issues.

Contact us about privacy

If you have questions about our privacy practices, want to request access to your data, or have concerns about how we handle your information, contact our support team. Provide a detailed description of your request and we will respond within a reasonable timeframe. If you are unsure about which payment method to use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), our team can also advise on privacy implications of each method.

Our privacy practices may change as we improve our service or as regulations evolve. We will notify you of major changes via email or a notice on our platform. Your continued use of mahjong88 after a privacy change indicates acceptance of the updated practices.